3.1 MEASURES TO ENSURE SAFETY IN TRANSPORTCall centers should ensure that a security guard escorts a woman in the office transport.
Call Centre management should ensure that women employees are not the first to be picked up from their homes and the last to be dropped back home by the drivers.
Drivers of call centers should show up at the area police station from time to time for verification.
The logistics team should conduct surprise checks of the taxis at random locations on the route of the office transport to monitor if the taxi drivers are adhering to their brief.
All call centre owners must provide the police a complete record of the antecedents of drivers as most of them depend on taxi operators for day-to-day transport arrangements.
Police verification of drivers should be done on the lines of verification for domestic servants.
A breath analyzer test for taxi drivers is imperative.
It should be compulsory for all taxi drivers to carry identity cards issued by the company and wear a uniform.
Provision of radio talkie should be a pre condition while outsourcing taxis.
A black box should be installed in vehicles hired for call centre employees.
The BPO (Business Promotion Outsourcing) sector ought to install a Global Positioning System for tracking the position of its vehicles.
A pool of drivers having established credentials should be created to provide reliable substitutes in case the need arises.
Installation of speed governors in office cars and taxis is essential to check rash and negligent driving.
Call centre owners should check permission of the police before deciding upon a location for setting up a call centre.
If all call centers are concentrated in one area, police patrolling and vigilance can be done
-
Call Centre management should ensure that women employees are not the first to be picked up from their homes and the last to be dropped back home by the drivers.
Drivers of call centers should show up at the area police station from time to time for verification.
The logistics team should conduct surprise checks of the taxis at random locations on the route of the office transport to monitor if the taxi drivers are adhering to their brief.
All call centre owners must provide the police a complete record of the antecedents of drivers as most of them depend on taxi operators for day-to-day transport arrangements.
Police verification of drivers should be done on the lines of verification for domestic servants.
A breath analyzer test for taxi drivers is imperative.
It should be compulsory for all taxi drivers to carry identity cards issued by the company and wear a uniform.
Provision of radio talkie should be a pre condition while outsourcing taxis.
A black box should be installed in vehicles hired for call centre employees.
The BPO (Business Promotion Outsourcing) sector ought to install a Global Positioning System for tracking the position of its vehicles.
A pool of drivers having established credentials should be created to provide reliable substitutes in case the need arises.
Installation of speed governors in office cars and taxis is essential to check rash and negligent driving.
Call centre owners should check permission of the police before deciding upon a location for setting up a call centre.
If all call centers are concentrated in one area, police patrolling and vigilance can be done
-